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DELIVERY

NOTE: With effect from 1st July 2021 we only dispatch to the UK.

Where we deliver

We deliver worldwide and we will dispatch your order within 1 working day of receiving cleared payment.  In most cases orders placed up to 1pm will be dispatched the same day.  If there are any delays to the dispatch of your order we will email to let you know.  We dispatch Monday - Friday excluding bank holidays.

Delivery Charges

For standard delivery we offer a fixed delivery for the UK and a weight based rate for Europe and Rest of World.  We also offer a number of trackable alternatives as detailed below.  For UK deliveries, the standard delivery is via Royal Mail 1st Class post.  For Europe and RoW deliveries, the standard delivery is via Royal Mail international airmail.  For larger packages (exceeding 2Kg) we will use a registered courier.

A Delivery Method must be selected before checking out.

Next Day Special Delivery (UK only)

For NEXT DAY SPECIAL delivery your order must be placed before 1.00 pm for it to be delivered the next working day.  If your order is placed after 1.00pm then it will be delivered in 2 working days.  Orders can be delivered on Saturday (for orders placed after 1pm Thursday and before 1pm Friday) by selecting the NEXT DAY SPECIAL Saturday delivery option.

Courier (UK only)

For COURIER deliveries your order must be placed before 10.00am (Mon-Fri) for it to be collected that day.  Delivery will then be next working day or 1 - 2 working days depending on the delivery option selected.

Confirmation of Dispatch

Once your order has been dispatched you will receive a confirmation email.  If applicable, any tracking information pertaining to your order will be included.

Delivery Times

Standard postal deliveries to UK addresses should arrive in 2 - 3 days of placing the order.  For deliveries to Europe and RoW you should allow 2 weeks from placing your order.

RETURNS / REFUNDS

Cancellation

You have the right to cancel the order within 14 days of purchase.  If the order has been dispatched, you will need to return the goods at your own expense to receive a refund of the original amount paid.
Returned items must be in their original packaging and in an 'as new' condition.  We will refund you your original cost, including standard delivery charges.  If you selected a trackable service for delivery (recorded, next day or international signed for) then we will only refund postage at the standard rate.  Any refund due will be credited to you within 30 days of accepting the returned order.

For any customised products or hand made products - including our button badge range plus all associated variants - these products are non-returnable as they are are manufactured to order based on the customer's requirements. 

Shortages / Damaged / Incorrect Orders

Any shortages, damaged or incorrect orders must be notified to us within 48 hours of receipt.  We may request damaged goods be returned to us, depending on the item(s) damaged.  For returned items, please follow the Cancellation policy above.  In this case, we will bear the cost of any return postage.
Shortages will be treated as high priority and dispatched to you accordingly.

Orders not received

You will need to check the method of delivery of your order.  If sent via a tracked delivery option (Royal Mail recorded or next day delivery, courier) then check with your local delivery office as your order may have been left there.  If sent standard delivery then we will ask you to confirm your delivery address.  We will replace the items if not received when:

  • 25 days have passed since dispatch
  • you have checked with your local sorting office for undelivered parcels
  • you have clarified your delivery address

We do however reserve the right to provide a refund instead if the items are not in stock.  At our discretion, we may also provide a refund if we have concerns over the delivery address.


Additional Delivery Costs